- 9:42 pm
Missed call from a new customer
- 9:42 pm
Agent texts back: "Sorry we missed you. Want to book a visit?"
- 9:44 pm
Customer picks Tuesday, 10:30 am
- 9:44 pm
Added to your calendar. Confirmation sent.
One caller asked for a refund.
Refund approved. Customer told.
Held. The reply waits for your changes.


